These Terms of Service ("Terms") are entered into between Fastflowzy Logistics Ltd (VAT: GB538201946, Registration: 12938475), a company registered in England ("we," "us," "our," or "Company"), and you, the user or customer ("you" or "Customer"). These Terms govern your use of our website, mobile application, and courier/delivery services (collectively, the "Services").
By accessing our website, using our application, or engaging our delivery services, you agree to be bound by these Terms. If you do not agree to any part of these Terms, please do not use our Services.
Fastflowzy Logistics Ltd provides fast, reliable same-day delivery and courier services across the United Kingdom. Our services include but are not limited to:
All services are subject to availability, location eligibility, and acceptance of your booking request. We reserve the right to decline any service request at our sole discretion.
To use certain features of our Services, you may be required to create an account. You agree to provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You must notify us immediately of any unauthorised use of your account or any other breaches of security. We are not liable for any losses resulting from unauthorised use of your account if such use occurs due to your failure to protect your credentials.
When you request a delivery service through our website or application, you submit an offer to contract with us. Your booking becomes a binding contract only when we confirm acceptance via email, SMS, or our application.
You must ensure that:
We may cancel any booking if the delivery address is inaccessible, incomplete, or invalid. Cancellation charges may apply according to our cancellation policy.
Payment must be made in full before or at the time of service delivery, unless alternative payment arrangements have been agreed in writing. We accept all major credit and debit cards, bank transfers, and other payment methods displayed on our platform.
Prices are subject to change without notice. Current pricing is displayed on our website and application at the time of booking. Additional charges may apply for:
All prices exclude VAT where applicable. You will be notified of any additional charges before confirming your booking.
Cancellations requested more than 2 hours before scheduled collection will be refunded in full. Cancellations made less than 2 hours before scheduled time may be subject to a cancellation fee of up to 50% of the service charge.
Cancellations requested after the driver has commenced journey or after delivery has been attempted are non-refundable. Refunds will be processed within 5-10 business days to the original payment method.
We reserve the right to cancel services that violate these Terms or applicable law, and refund only the service charge (minus any applicable fees).
Our total liability under these Terms shall not exceed the value of the service charge paid. This limitation applies to all claims, including negligence, breach of contract, and statutory liability.
We are not liable for:
Claims for loss or damage must be reported within 48 hours of delivery. Items must be inspected by the customer upon receipt before acceptance.
We cannot deliver items that are:
You warrant that all goods being delivered comply with applicable law and these restrictions. We may refuse to deliver items suspected of falling into restricted categories.
We will make reasonable efforts to deliver your package to the specified address. If delivery cannot be completed, we will attempt to contact you to arrange an alternative delivery time.
Reasons delivery may not be completed include:
After three failed delivery attempts, we may return the item to the sender. Return shipping fees will be charged to the original payer unless alternative arrangements are made.
All content on our website and application, including text, graphics, logos, images, and software, is owned by or licensed to Fastflowzy Logistics Ltd and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from our content without written permission. Unauthorised use may result in legal action.
We collect and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.
By using our Services, you consent to our collection and processing of personal data as described in our Privacy Policy.
You agree not to:
Violation of these restrictions may result in immediate suspension of your account and legal proceedings.
Our website and application may contain links to third-party websites and services. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of third-party sites. Your use of third-party services is at your own risk and subject to their terms and conditions.
We reserve the right to suspend or terminate your account and access to our Services immediately if you:
Termination does not affect your liability for prior breaches or unpaid charges.
You agree to indemnify, defend, and hold harmless Fastflowzy Logistics Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or our Services shall be subject to the exclusive jurisdiction of the English courts.
Before initiating legal proceedings, you agree to attempt resolution through our customer complaint process. Contact us at delivery@fastflowzy.shop or call +44 117 925 1010 to lodge a complaint.
We are committed to providing excellent service. If you have a complaint, please contact us within 30 days of the incident:
Email: delivery@fastflowzy.shop
Phone: +44 117 925 1010
Address: Template Mezzanine, 2nd Floor, Broad Quay, Bristol BS1 4DA, United Kingdom
We will respond to your complaint within 5 business days. If you remain unsatisfied, you may escalate to our management team for further review.
Basic liability coverage is included with all deliveries up to £20. For items of higher value, we recommend purchasing optional goods-in-transit insurance. Insurance does not cover loss due to inadequate packaging, undeclared fragility, or prohibited items.
Insurance claims must be accompanied by photographic evidence of damage and the original packaging.
You are responsible for ensuring safe and legal delivery. We may refuse delivery to locations deemed unsafe or where access cannot be gained. Drivers may refuse delivery in dangerous weather conditions or if the recipient cannot be safely reached.
Your payment of the service charge does not guarantee delivery in extreme weather or conditions beyond reasonable control.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our Services constitutes acceptance of modified Terms.
We recommend reviewing these Terms regularly for updates.
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, or if impossible, severed. Remaining provisions shall continue in full force and effect.
Fastflowzy Logistics Ltd
Template Mezzanine, 2nd Floor
Broad Quay
Bristol BS1 4DA
United Kingdom
Email: delivery@fastflowzy.shop
Phone: +44 117 925 1010
VAT Number: GB538201946
Company Registration: 12938475
Last Updated: January 2026
These Terms of Service are effective immediately and supersede all previous terms and conditions.